Q: Our sterilizer heated up to approximately 252 degrees this morning, and then shut itself off. It won’t turn on again. I pulled out the documentation for it and found a couple of fuses in the file. Is it possible we just need to replace a fuse? No one saw an error message before it shut down.

A: The problem is most likely from the fuse if there is no error message. On the backside of the machine, use a screw driver to take the fuse out and check its ohm value. It should be near 0 ohm. If the fuse is damaged, its ohm value should either be very big or have no value. You can just replace the fuse. However, if the fuse on the back is not the problem, then factory service is needed. The problem then originates from the fuse on the heating element.

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Thank you –
~Shlomo Savyon
1-800-762-1586
Your Sterilizer expert