Q: We have a Market Forge STM-E. When we try to run a cycle, the sterilizer works normally until temperature is reached. Then the low water indicator light comes on and the sterilizer shuts off. After the temperature and pressure go down the chamber still is full of water and we can usually reset using the button. However, it happens again when we try to run it. At first the problem was intermittent, and we could sometimes run a complete cycle, but now it’s doing it every time. Sometimes we can’t even reset it and have to wait until it is significantly cooled down before the reset button will work. How do we fix this?

A: The reason this is happening is because the low water cutoff is faulty. To fix it, you just have to replace that part.Click HERE